Resolve Dashboard
Manage guest reports, blind hotel verification, hotel case review, remediation review, escalations, guest follow-up, archives, and final closeout from one admin workspace.
Total Cases
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All Resolve reports loaded.
Open Cases
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Need action or review.
Hotel Match Queue
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Awaiting hotel verification.
Escalations
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Ready Mark review needed.
Closed
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Resolved or archived.
Resolve Case Filters
Use this dashboard for visibility, then open the exact Resolve record in the admin case manager.
Ready Mark Review Queue
Blind reports awaiting internal approval before hotel notification.
| Reference | Property / Room | Reported | Action |
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Hotel Guest Match Queue
Hotel-facing blind verification requests awaiting guest last name and phone match.
| Reference | Property / Room | Hotel Status | Action |
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Active Resolve Cases
Current cases not yet closed.
| Reference | Property / Room | Status | Reported | Action |
|---|---|---|---|---|
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Escalation & Review
Returned, disputed, guest follow-up, or Ready Mark review cases.
| Reference | Property / Room | Status | Follow-ups | Action |
|---|---|---|---|---|
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Resolve Case Archive
Closed, rejected, duplicate, spam, and archived Resolve records.
| Reference | Property / Room | Status | Closed | Action |
|---|---|---|---|---|
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Loading Resolve data...